<aside> 📚 Our automated emails are designed to enhance your customers shopping experience and provide information to your customers at the right time, taking your customer through the shopping window right through to confirmation of delivery.
You can view and edit the content of your email templates in the email settings page.
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<aside> 📑 Summary of Automated Emails in GG
Order Deadline Reminder (4pm, Process Day)
Sent to customers with upcoming orders (excluding holidays) to review baskets.
Empty Basket Reminder (4pm, Process Day)
Sent to recent customers with empty baskets to place an order.
Order Confirmation (11pm, Process Day)
Sent to confirm order details for the coming week.
Order Delivered (On Delivery or 9pm)
Sent to confirm delivery completion.
Donation Confirmation (11pm, Process Day)
Sent to confirm donation for customers on holiday with active orders.
Donation Deadline Reminder (4pm, Process Day)
Sent to remind customers of upcoming donation amounts.
Edit Emails:
Go to Email Settings. Click text blocks to update content or add new blocks using the '+' icon.
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What automated emails are sent from the system and when? How to edit your emails Adding extra blocks to the email content
Time sent: 4pm of the ‘process day’ that is set on the delivery round.
Who is it sent to? Every customer/member who has an order in their basket for the coming week. This is not sent to customers who have a holiday booked for the upcoming week.
What is it for? This email is designed to prompt customers/members of your scheme to check what’s currently in their basket for the coming week and add or make changes if needed.
<aside> 💡 Utilising the regular editing of the content of emails can help drive your customers to your storefront with the potential to increase your customer spend.
In your ‘order deadline reminder’ email you can try promoting particular products that you want to make a push for extra sales in the upcoming week and remind them about other products in your store.
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Empty Basket Reminder
Time sent: 4pm of the ‘process day’ that is set on the delivery round.
Who is it sent to? Every customer/member who has an empty basket but has shopped in the past 3 weeks. This is also sent to customers with fortnightly orders with an order not due in the coming week. This is not sent to customers who have a holiday booked for the upcoming week.
What is it for? This email is designed to prompt customers/members with an empty basket to place an order before the deadline for the upcoming week.
Time sent: Around 11pm of the ‘process day’ that is set on the delivery round, when the customers order has processed.
Who is it sent to? Every customer/member who has a valid confirmed order for the upcoming week.
What is it for? Provides a confirmation of what the customer can expect to receive in their delivery at the time of order processing.
Time sent: When ‘delivery completed’ button is clicked in the driver app or 9pm of the delivery day set on the delivery round.
Who is it sent to? Every customer/member who has a valid confirmed order for the upcoming week.
What is it for? Provides a confirmation of what the customer can expect to receive in their delivery at the time of order processing.