<aside> 📚 This guide will detail Christmas specific functionality and best practice for your offering over the festive period. How you handle Christmas will be different every year depending on what day of the week Christmas day falls on.
In GG any bespoke Christmas settings need to be tied to a week number, this throws up a technical headache if you want to fulfil more than one delivery to a customer in a particular week. It’s almost impossible for us to build something that works perfectly for every user, for every possible eventuality over the festive period.
Our Christmas specific functionality gives you the tools you need to manage deliveries as easily as possible with the complexities that arise with Christmas orders and order processing that’s tied to a week number.
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<aside> 📑 Summary of this guide
Adjust Delivery Rounds: Go to Delivery Round Settings, click ‘Edit,’ and activate Christmas adjustments. Choose the week for Christmas.
Set Christmas Delivery Days: Customise delivery, packing, and process days. Enable deferred fulfilment if needed but revert it after Christmas.
Disable Products for Christmas: In the product’s availability settings, choose ‘Disabled on Christmas’ to prevent subscriptions that week.
Christmas-Only Products: Set a specific start and end week for items available only during Christmas.
Disabled on Christmas Products: Disabled products won’t be available to customers in Christmas week.
Early Box Contents: Publish Christmas veg box contents early to boost pre-orders.
Delivery breaks: Make sure to check your delivery break weeks set over the Christmas period
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Christmas order processing and multiple deliveries
Christmas delivery round settings
Disabling products on your Christmas delivery week
Christmas product availability
Christmas delivery scenarios and how to fulfil them
In our platform you can set different settings for a delivery round that is only active for your Christmas delivery week. This can be different for each individual delivery round.
Navigate to your delivery round settings page and click ‘edit’ on the delivery round you want to activate Christmas week adjustments to. Click ‘Activate Christmas week adjustments’.
The following information details how these different settings can be used over the Christmas period.
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One scenario that may happen over the Christmas period is doing a double delivery week which includes 2 separate deliveries to customers in one week of the year.
It’s not currently possible to process more than one order for a customer for delivery in the same week. You can only have one order processed for a customer on a delivery round in any given week.
For example if you wanted to fulfil your non-Christmas orders on the normal delivery day eg Wednesday, but also have a separate Christmas delivery on the Sunday. These orders would have to process together at the same time.
Read more about how to fulfil these deliveries further down the guide.
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